We know that data privacy is a top issue today and we want you to enjoy your interaction with us whilst knowing that we value your Personal Data and that we protect it.
Here you will find an overview of how we process your Personal Data, the purposes for which we process it and how you benefit. You’ll also see what your rights are and how you can contact us.
Of course, if you want more details, you can get access to the full Privacy Notice here
Updates to this Privacy Notice
As business and technology evolves, we might need to change this Privacy Notice. We encourage you to regularly review this Privacy Notice to make sure you are up-to-date with how Nestlé is using your Personal Data.
Aged under 18?
If you’re under the age of 18 we kindly ask you to wait to be a bit older to interact with us or ask a parent or guardian to contact us! We can’t collect and use your Personal Data without their agreement.
What data do we collect?
- The Personal Data that you give to us, e.g., when you create an account, make a purchase, login on our websites, contact us, provide feedback, fill in a form, send us an email , call us, share content on a Nestlé site or publicly share information about Nestlé on social media.
- The data that we create (e.g., when you make a purchase, and data that is collected automatically when you access one of our websites or apps, e.g., IP address, device ID, what browser you use or how you interact with Nestlé sites before or after having a Nestlé account. You can see our Cookies notice for more information on these technologies.
- Data collected from other legitimate sources such as Nestlé promotional partners, from public sources, data from your interaction with our advertising, or Personal Data that is part of your profile on a social network and that you have made available to us.
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Why do we process your Personal Data?
We process your Personal Data to communicate with you, fulfil your purchase orders, answer your queries and provide you with communications about Nestlé and our products. We also process your Personal Data in order to help us comply with the law, to sell or transfer any relevant part of our business, to manage our systems and finances, to conduct investigations and to exercise legal rights. We combine your Personal Data from all sources so that we can understand you better to improve and personalise your experience when interacting with us.
- Companies within the Nestlé Group, where required for our legitimate interests or with your consent;
- Third parties engaged by us to provide services such as administering Nestlé websites, applications and services (e.g. features, programs, and promotions) available to you, subject to appropriate protections;
- Credit reporting agencies/debt collectors, where permitted by the law and if we need to verify your creditworthiness (e.g. if you choose to order with invoice) or collect outstanding invoices; and
- Relevant public agencies and authorities, if required to do so by law or a legitimate business interest.
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Transfer of your personal data
We may process your Personal Data outside of the country in which you are based for the purposes set out in this notice. When we transfer your Personal Data to other countries, we take reasonable steps to ensure that applicable laws are being followed.
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What are your rights over your Personal Data?
Whenever we ask you to provide us with any Personal Data, you will be told why we need it and how it will be used. Your Personal Data will only be processed for the purposes set out in our Privacy Notice, or any other further purposes notified to you before the processing begins.
If you choose not to provide Personal Data when we ask you, this may limit the services we can offer you. For example, if you do not provide your address, we cannot deliver your order.
If you share Personal Data with us, you have a right to (i) request access (i.e. to ask us what data we have about you, and obtain a copy), (ii) as for changes to be made or (iii) to have the data deleted. This can be done by logging into your account or contacting us.
- You can also opt-out of marketing communications by (i) clicking on the “unsubscribe” link provided in each email/SMS you might receive; (ii) changing preferences via your account or by contacting us.
You can make a complaint
- If you are concerned about a possible interference with your privacy or misuse of your Personal Data by us you can contact us to make a complaint. We hope we can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.
Data security and retention
We use a variety of measures to keep your Personal Data confidential and secure, including restricting access to your Personal Data on a need to know basis and following appropriate security standards to protect your data.
We take every reasonable step to ensure that your Personal Data is only processed for the minimum period necessary in connection with: (i) the purposes set out in this Privacy Notice; (ii) any additional purposes notified to you at or before the time of collection of the relevant Personal Data or commencement of the relevant processing; or (iii) as required or permitted by applicable law; and thereafter, for the duration of any applicable limitation period. In short, once your Personal Data is no longer required, we will destroy or delete it in a secure manner.
Nestlé Middle East FZE acts as the “controller” for your Personal Data that are processed under, or in connection with, this Privacy Notice. If you have any questions or comments regarding this Privacy Notice or Nestlé’s Personal Data collection and processing practices, please contact us by:
phone at +97148100000
email at email@example.com
mail at Nestlé Middle East FZE, P.O. Box 17327, Jebel Ali Free Zone, Dubai, UAE
Last Updated: 23rd March 2020
SCOPE OF THIS NOTICE
Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Notice applies to individuals who interact with Nestlé services as consumers (“you”). This Notice
explains how your Personal Data are collected, used, and disclosed by Nestlé Middle East FZE (“Nestlé”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data
This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Consumer Engagement Service, points of sale and events.
Please note that We might aggregate personal data from different sources (website, offline event).As part of this, We combine Personal Data that were originally collected by different Nestlé entities or Nestlé partners. Please see (
Section 9) for further information on how to object to this.
If you do not provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice
can change from time to time (see Section 11).
This Notice provides important information in the following areas:
- SOURCES OF PERSONAL DATA
- PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
- PERSONAL DATA OF CHILDREN
- COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
- USES MADE OF YOUR PERSONAL DATA
- DISCLOSURE OF YOUR PERSONAL DATA
- RETENTION OF PERSONAL DATA
- STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
- ACCESS TO YOUR PERSONAL DATA
- YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
- CHANGES TO OUR NOTICE
- DATA CONTROLLERS & CONTACT
1. SOURCES OF PERSONAL DATA
This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2) from the following sources:
Nestlé websites.Consumer-directed websites operated by or for Nestlé, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).
Nestlé mobile sites/apps.Consumer-directed mobile sites or applications operated by or for Nestlé, such as smartphone apps.
E-mail, text and other electronic messages.Interactions with electronic communications between you and Nestlé.
NestléCCCC.Communications with our Consumer Conversation and Care Center (“CCCC”).
Offline registration forms.Printed or digital registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.
Advertising interactions.Interactions with our advertisements (e.g., if you interact with on one of our ads on a third party website, we may receive information about that interaction).
Data We create.In the course of our interactions with you, we may create Personal Data about you (e.g. records of your purchases from our websites).
Data from other sources. Third party social networks (e.g. such as Facebook, Google), market research (if feedback not provided on an anonymous basis), third party data aggregators, Nestlé promotional partners, public
sources and data received when we acquire other companies.
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
Depending on how you interact with Nestlé (online, offline, over the phone, etc.), We collect various types of information from you, as described below.
Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number
Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security
question and answer.
Demographic information & interests.Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip
code), favourite products, hobbies and interests, and household or lifestyle information.
Information from computer/mobile device.Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to
connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nestlé website or app via a mobile device such as a smartphone, the collected information will also include,
where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.
Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This
includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length
of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes. You have the
right to object to the use of such technologies, for further details please see Section 4.
Market research & consumer feedback.Any information that you voluntarily share with Us about your experience of using our products and services.
Consumer-generated content.Any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such
as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and
other promotions, website community features, consumer engagement, and third party social networking.
Third party social network information. Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that
you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional
information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nestlé web application on
a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nestlé site (such as Facebook Connect) or every time you interact with Us through a third party social network.
To learn more about how your information from a third party social network is obtained by Nestlé, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.
Payment and Financial information.Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date,
etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards
such as PCI DSS.
Calls to Consumer Conversation and Care Center. Communication with a CCCC can be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment
card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.
Sensitive Personal Data.We do not seek to collect or otherwise process sensitive personal data in the ordinary course of our business. Where it becomes necessary to process your sensitive personal data for any reason,
we rely on your prior express consent for any processing which is voluntary (e.g. for marketing purposes). If we process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention
of crime (including the prevention of fraud); and (ii) compliance with applicable law (e.g. to comply with our diversity reporting).
3. PERSONAL DATA OF CHILDREN
We do not knowingly solicit or collect personal data from children below the age of 13. If we discover that we have unintentionally collected personal data from a child below 13, we will remove that child’s personal data from our records
promptly. However, Nestlé may collect personal data about children below the age of 13 years of age from the parent or guardian directly, and with that person’s explicit consent.
4. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies
We use and the purposes for which We use them.
Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors,
improve performance and maintain the security of our Websites.
Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via
web beacons will include information such as IP address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons
on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting,
5. USES MADE OF YOUR PERSONAL DATA
The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every
What We use your Personal Data for
Our legitimate interests
Consumer service.We use your Personal Data for consumer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information
Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or
Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions, to serve you with advertisements and engage with
Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits,
Order fulfilment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection
Other general purposes (e.g. internal or market research, analytic, security).
Legal reasons or merger/acquisition. In the event that Nestlé or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any
6. DISCLOSURE OF YOUR PERSONAL DATA
In addition to the Nestlé entities mentioned in the data controllers & contact section (see Section 12), We share your Personal Data with the following types of third
Service providers.These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies,
support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been
requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. [Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see
Section 12 to contact Us).
Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness
(in particular for orders with invoice) or to collect outstanding invoices.
Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their
own marketing purposes. Their identity will be disclosed at the time your consent is sought.
Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger
(see Section 5 for details).
7. RETENTION OF YOUR PERSONAL DATA
In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 5 above) or to comply with applicable legal requirements. Personal data used to provide you with a personalized experience (see Section 5 above for details) will be kept for
a duration permitted by applicable laws.
8. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
We use appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks. People
who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff
in charge of consumer care matters will have access to your consumer record). Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised
access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee
the security of the data during transmission through our Websites/apps. Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account,
please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If
you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings
or controls We provide you in our Website/app. Transfer of your Personal Data. Because of the international nature of our business, we may need to transfer your personal data within the Nestlé group, and to third parties as noted in
Section 6 above, in connection with the purposes set out in this Privacy Notice. For this reason, we may transfer your personal data to other countries
that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.
9. YOUR RIGHTS
Access to Personal Data.You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.
These rights can be exercised by sending Us an e-mail:firstname.lastname@example.org or writing to us at P.O Box 17327 Jebel Ali Free Zone – Dubai, United Arab Emirates, attaching a copy of your ID
or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.
Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.
Additional rights (e.g. modification, deletion of Personal Data).
Where provided by law, you can
(i) request deletion, the portability, correction or revision of your Personal Data;
(ii) limit the use
and disclosure of your Personal Data; and
(iii) revoke consent to any of our data processing activities.
Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion,
to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.
Where available, our Websites have a dedicated feature through
which you can review and edit the Personal Data that you have provided.
Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes
to their account information. This helps prevent unauthorised access to your account.
We hope that we can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you
also have the right to complain to competent data protection authorities.
10. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:
Cookies/Similar Technologies.You manage your consent via
(i) our consent management solution or
(ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being
Please see Section 4 above.
Advertising, marketing and promotions.You can consent for your Personal Data to be used by Nestlé to promote its products or services through tick-box(es) located on the registration forms or by answering the question(s)
presented by our CCCC representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions
provided in each such communication. To unsubscribe from marketing communications sent by any medium, including third party social networks, you can opt-out at any time by unsubscribing through links available in our communications,
logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CCCC. Please note that, even if you opt-out from receiving
marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.),
and other important non marketing related announcements.
Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nestlé to provide you with a personalized experience/targeted advertising & content, you can indicate
so through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by our CCCC representatives. If you decide that you no longer wish to benefit from this personalization, you can opt-out
at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CCCC.
Targeted Advertising.We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements
are tailored to your interests based on information collected on Nestlé sites or on non-affiliated websites over time. You can visit www.aboutads.info/choices to learn more about
this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out
of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You can also stop the collection of precise location data from
a mobile device by accessing your device location service settings.
11. CHANGES TO THIS NOTICE
If we change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.
12. DATA CONTROLLERS & CONTACT
To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: +97148100000 or writing to us at email@example.com
You can also contact our Data Protection champion via email at: firstname.lastname@example.org or writing to us at P.O Box 17327, Jebel Ali Free Zone – Dubai, United Arab Emirates
We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).
Nestlé Middle East FZE